130. Unexpectedly Good Service: Anticipatory Touches

At Okura Prestige Bangkok, I had asked for a teaspoon and was promptly presented with one placed on a serving tray. Next, I placed my vitamin tablet into a tall glass and filled it with lukewarm water from my pot. 

As I awaited to stir the fizzy drink, the same employee returned with a longer spoon AND a stirrer on his tray. He had observed what I had needed the requested teaspoon for, and took the initiative to provide me with more suitable options. 

Simply wonderful.

~

While taking the Uber ride in Paris, I started coughing and the driver asked if AC was too cold and if I would like him to adjust the position of the air vent. He also pointed out there was bottled water and mints to soothe the throat.  When I reached the destination, he thanked me for using Uber and wished me a speedy recovery. 

I felt so well taken care of by this highly empathetic driver.

~

At Giraffe Manor in Kenya, the waiter informed us that a giraffe has just delivered its baby nearby, literally minutes ago. However, as guests were not able to approach, he offered to help take some photos and videos for us, be it with his or our phone. He understood that it was a rare and unique opportunity that we did not want to miss.

We appreciated that he shared the news with us and gave us the options of capturing those precious moments.

~

I had settled down on a lounger on the beach of Constance Lemuria Seychelles. Upon seeing that I was going to read my thick book, employee Mariaman promptly approached with two folded beach towels so that my arms could be propped up comfortably. 

The considerate attention to detail is impressive. 

~

For each of the above incident, there was an element of surprise at the receiving end. Whenever service is unexpectedly good, not commonly received elsewhere, it leaves a greater impression and stronger emotional connection.


Reflective thoughts: Think of 3 examples of unexpectedly good service, paying attention to the specific details. How would these be delivered if Service Bank was zero? 



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