131. A Super Butler: The Story Of My Pringles

We arrived at Umaid Bhawan Palace in Jodhpur in late afternoon and was feeling a little peckish after two-hour plus car journey. Checking my mini-bar, I decided to open the small can of Pringles - sour cream flavour and soon finished its entire contents. In the evening, we had an incredible dinner experience at the Palace's exclusive pavilion in the midst of the lovely gardens and with panoramic sights of the city beyond. There was even a firework show for the guests! Everything from the weather, food and service were perfect. 

The following day, we signed up for an experiential excursion to the beautiful sand dunes. We enjoyed a camel ride into the sunset and reached the amazing view point, where champagne and some beautifully-plated snacks awaited us.

Our butler, Yogita, introduced the food items, and added, "Ms. (Name), I have also prepared your favourite Pringles, should you like to have some." The fact that she had noticed this minor detail from my mini bar consumption AND acted on it was a total surprise. It speaks volumes about the kind of person Yogita is - observant, detail-oriented, thoughtful and takes initiative.

As I munched on this Pringles - honestly, not exactly my favourite back then, but has since become a most special snack  - I knew this anecdote will remain an unforgettable peak moment in years to come.

Service Bank: Deposit of 5 💖

Reflective thoughts: Give a recent example where you had made an observation about a guest or a situation, and followed up with your own initiative to make a positive difference. Share a peak service moment you encountered in your last hotel stay. 



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