126. Kidoguchi Sushi in Tokyo: Feeling Warmly Welcomed

While in Tokyo, we had our hotel concierge help book this intimate restaurant - with only two sushi bar counters of about 6 to 8 seats each - located at Roppongi area.

Approaching the entrance, we informed the host we had a reservation made by Imperial Hotel. Before I had the chance to provide our names, he immediately greeted us with a big smile, "Ah, it's Mr. and Mrs. (name) ne?" His sense of readiness, warm welcome and personalised greeting impressed us. (Service Bank: +3)

When my husband remarked that we had been here about two years back, the employee said graciously, "Thank you very much for coming back." His positive acknowledgement provided us with a sense of recognition. (Service Bank: +1) 

After being shown to our seats at the sushi counter, the chef also extended his appreciation for our repeat visit. (Service Bank: +1)

The rest of meal went by without a hitch - the service was seamless and the food was divine. We also had a brief yet pleasant conversation with the younger chef, and we learned that he was working alongside his father too. The interaction made the dining experience even more memorable. (+3)

At departure, we were led out by the chef to a chorus of "Thank you for coming" and "Have a nice day!"  by rest of the crew (host, chefs, owner). Our chef stood outside the main door as we walked away, waving a cheery goodbye until we were out of sight. (+3)

What a delightful experience at Kidoguchi! We felt that our good mood was even further uplifted after the visit. 

(Since then, we have always made it a point to return to this gem of a place whenever we are back in Tokyo.)

Service Bank: Deposit of 11 


Reflective thoughts: In a bigger restaurant, which part of the service sequence could provide opportunities for a personalised service?

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