82. Please Know About...

In the case of hotels, apart from the usual basics listed in a typical fact sheet, such as property age, number of guest rooms and restaurants, facilities, location and nearest subway/metro stations, please improve your knowledge continuously. 

Do you know .....

  • when did the hotel first open? 
  • the total number of staff and those who have been with the property since its pre-opening?

  • the origin of the paintings hanging behind the reception desk or the sculpture that is displayed prominently in the lobby?

  • the scent used in the common areas? Can it be purchased in the hotel?

  • how your property takes on active recycling (apart from the usual plea for guests to reuse their bath towels and not change the bed linens)?

  • the TV channels that are showing World Cup/FIFA/Olympics/F1 and other major global events? If these aren't available, what are the options for the guests? 
  • how is the tax-refund process?
  • when was the last time the hotel had a renovation? 
  • how to describe the hotel's architectural style? Who's the architect?
  • If there is a live band/singing within the hotel, what are the performing hours and what genre of music is that?

Learn something new everyday - and look to other departments to expand your knowledge too.


Reflective thoughts: What other information will showcase the team members' strong product knowledge beyond the basics? 

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