61. Silk Air: Coke with Salt Remedy

(For those who still remember, the now defunct Silk Air used to be a subsidiary of Singapore Airlines, serving regional routes before Tiger Air and subsequently Scoot Air took over.) 

During the drink service on my flight back from Phuket, I had asked for some water. Air hostess Michelle, upon hearing my hoarse voice, asked empathetically, “You have a sore throat?” 💖

After passing me the cup of water, Michelle suggested that I try coke with some salt to soothe the throat. “It always works for me,” she said in good nature. I had never tried that before, and she informed me in a gentle, assuring manner that she would pass me a can and a sachet of salt after. 💖💖💖 She made me feel very well taken care of.

As Michelle returned moments later with her ‘prescription’, she wished me a speedy recovery. 💖

Service Bank: 5 x 💖


Reflective thoughts: If the stewardess had simply provided me with my requested water, how would the Service Bank be affected? What appropriate advice can you share with your guests, stemming from your own experience?

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