59. The Most Wonderful Weather Forecast

At Rayavadee in Krabi, I had casually asked about the weather forecast for the coming week as my family member might join me and I was contemplating going on a sea excursion. Keiko, a Japanese team member manning the Guest Service desk, shared the results on-screen with me and we spoke about the unpredictability of weather these days. She also asked about my stay (i.e. showing interest) and we chatted briefly before I took off for my spa appointment.


When I returned to my room, I saw a small hotel paper bag hanging at my front door (as I had placed the Do Not Disturb sign.) This is what I received:

Feeling a little puzzled what this was about, I unrolled the scroll and saw this:

Above: A coloured print-out of the week's weather forecast! (Note the highlighted dates, reflecting the period I was enquiring about. Small details so do matter!)


Above: In the beautiful hand-written note, there was also an explanation about the hand-made paper doll. 
Service Excellence is not just about the delighting the guest, but more importantly, it is a reflection of the person delivering it. Kudos to this impressive service by Ms. Keiko. 
Service Bank: Deposit of 5 💖💖💖💖💖


Reflective thoughts: Think of the most mundane request your team receives on a daily basis. How can you add some dash of creativity and sparkles of delight to make the entire experience (for you and the guest) more special and unforgettable?

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