Service Bank Moments

At NH Leidseplein Hotel in Amsterdam, guests are offered a coupon for a hot beverage or small glass of wine/cocktail should they decide to skip Housekeeping services for the day.  During the morning check-out, I returned the 3 unused coupons to the receptionist, who then asked if I would like to use it to have some coffee or tea. I thanked him, but informed I just had my cappuccino from the hotel restaurant.  Evan the receptionist then asked, pointing to the coupons:  "Is there anything you'd like with these?" , to which I replied, "What could you offer?"   He then asked what I would like and he would see what he could do. So I told him I was over at the lounge area writing some postcards with my niece and enquired if he could arrange for a plain croissant for her. He smiled and said he would give it a try.  After quickly informing his colleague he was stepping away for a minute, Evan walked to the breakfast restaurant which was just adjacent to t...

Just this weekend, we flew back from Bologna to Singapore via Emirates and had a very pleasant experience with air steward Jordan during the Dubai-Singapore leg.  To start off with, Jordan has a very effervescence smile and when he speaks with you, he makes you feel like he's happily giving you his full attention - each and every time.  My husband and I both truly appreciated the care he demonstrated towards us. For example, when he offered the pyjamas set for the night flight and I declined, he didn't just walk away but instead, graciously added, "If you change your mind later, please feel free to let me know. Anytime. I'll save one set for you." About an hour into the flight, I did indeed change my mind as I was feeling cold in my short-sleeve blouse and asked Jordan for the pyjamas set (that comes with long-sleeve cotton tee). He returned promptly with the pre-packed set and said with a twinkle and big smile, "Yes, I think it's good to take it, and you...